Refund policy

Last Updated: January  2, 2026

All Emoash products are made to order using print-on-demand technology. Because each item is produced specifically for you, we do not accept returns for change of mind or sizing issues. However, we will always resolve any genuine issues with your order.

1. Damaged or Incorrect Items

We offer a replacement or refund if:

  • Your item arrives damaged or defective

  • There is a production error (e.g. incorrect print or wrong item)

You must report the issue within 7 days of delivery.

To request support, please contact us at:

📧 hello@emoash.co.uk

Please include:

  • Your order number

  • Clear photos of the issue

  • A brief description

2. Items Not Eligible for Refunds or Returns

We do not offer refunds or returns for:

  • Incorrect size ordered

  • Customisation or spelling errors provided by the customer

  • Change of mind or buyer’s remorse

  • Normal wear and tear after use

3. Order Cancellations

Orders may be cancelled within 1 hour of purchase.

After this time, production begins and the order cannot be changed or cancelled.

4. Return Shipping

If your issue qualifies for a replacement or refund:

  • You do not need to return the item, unless we specifically request it

  • We will resolve the issue as quickly as possible

5. Contact Us

If you have any questions about your order, please contact us at:

📧 hello@emoash.co.uk