Joyfully made. Thoughtfully answered.
At Emoash, we know that behind every question is a parent, gift-giver, or curious customer who truly cares — just like we do. That’s why we’ve created this Help Center: to give you clear, friendly answers about how our made-to-order kids’ apparel works, what to expect when you order, and how we’re committed to quality, creativity, and connection.
Whether you’re wondering about shipping times, sizing help, or how we make our animal-themed tees, we’ve got you covered — with honesty, heart, and a little bit of magic.
Yes! Every Emoash item is made just for you. We work with carefully selected print and fulfillment partners who produce your items after you place your order. This reduces waste and ensures your order is made with care.
You can request a cancellation or change within 1 hour of placing your order. After that, production starts and we can no longer make changes.
Each product has a size guide on its page. We recommend checking it carefully before ordering, as made-to-order items can’t be exchanged due to size issues.
Many of our products feature personal, heartfelt designs. Some items may allow you to add names, dates, or messages. If an item is customisable, you’ll see a personalisation box before adding it to cart.
Our fulfillment partners have production centers in the UK and EU. Your order is printed and shipped from the location nearest to you for faster and more sustainable delivery.
We work with print-on-demand partners to reduce waste, only producing items when they’re ordered. We also choose partners with eco-conscious printing and packaging where possible.
Currently, we only ship to UK addresses.
Please allow:
- 2–7 business days for production
- 3–5 business days for delivery (once shipped)
You'll receive a tracking link once your order is dispatched
Shipping fees are calculated at checkout based on your items and delivery address. Occasionally, we offer free shipping promotions, so keep an eye out!
Because our products are custom-made, we don’t accept returns or exchanges unless there’s a fault or error. Please double-check size and details before ordering.
We’re so sorry! Please email us at info.emoash@gmail.com within 7 days of receiving your item with:
- Your order number
- Photos of the issue
We’ll arrange a replacement or refund.
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely via Shopify.
Yes — we use encrypted, secure payment gateways. Emoash does not store your card details.
